Refund and Return
RETURN AND REFUND POLICY
To start a return
Please email firstname.lastname@example.org within 30day of receiving the product with any relevant images if applicable.
Impression Beverages Ltd. Will offer free returns providing that it is within 30days from the date of purchase. within 30 days of delivery, where the product:
- is faulty or damaged;
- does not meet your expectations.
In the event that your product is damaged or faulty, we can also offer you a replacement free of charge. However you must send proof of damage or faulty of the product to email@example.com with 30days from the day you received the product.
Please note that we will ensure that your statutory rights are not affected by this returns policy.
Where the products are not in a state where they can be resold, it may not be possible to accept the return. Therefore, we kindly ask that you ensure that it is in good condition, unassembled and in its original packaging.
Refunding your money
Where a refund is applicable, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Where it has been agreed that the product can be returned, we will email you the best deliver address to send the delivery.
We highly recommend that you send the item with a trackable number or purchase a shipping insurance in case it goes missing.
Unfortunately, we currently only deliver to the UK. Orders which are placed before 12pm are dispatched process on the same day with a delivery turnaround time of 48 hours. If orders are placed after 12pm it will be processed the next day with a delivery time of 48hours. Shipping times vary by delivery address. Please note that as a result of Covid-19 soe deliveries will take longer than 48hrs.
Please note that our products are age restricted to 18 years and over only therefore we need to be comply with Challenge 25 policy. By continue and placing an order you are affirming that you are 18 years of age or over.
We will use the service of a Third Party to deliver your order. Unfortunately, they will only deliver our products to the address on the shipping label. They will be unable to deliver to a neighbour, locker, pick-up point or nominated safe place location.
If the delivery driver is unable to obtain a valid ID to verify that the recipient is 18 years or over, the item will be returned to the delivery depot for re-delivery the following day. Where delivery is to a residential apartment block or commercial property, the receptionist, concierge, or mail room attendant receiving your parcel, will be required to show a valid photo ID, confirming they are 18 or over or the item will be returned to the delivery depot for re-delivery the following day.
Where delivery is done by Royal Mail, the same requirement above will apply, However where a Royal Mail delivery person is unable to verify that the recipient is 18 or over, the item can either be arranged to be re-delivered then next day or be delivered to a Royal Mail Local Collect Post Office / delivery office. The person collection the item must show a valid photo ID in order to collect the item.
To confirm that the recipient is over 18 years, valid photographic ID with a date of birth is required upon delivery. Photo identification accepted:
– A valid passport
– A valid driving licence